a:58:{s:16:"show_name_fields";s:4:"both";s:19:"require_name_fields";s:4:"both";s:15:"reg_name_format";s:5:"email";s:12:"default_role";s:16:"support_customer";s:15:"replies_to_load";s:1:"5";s:16:"sequential_start";s:1:"1";s:18:"show_count_menubar";s:5:"front";s:14:"logged_in_only";s:1:"1";s:18:"show_register_form";s:4:"none";s:17:"form_submit_label";s:13:"Submit Ticket";s:18:"ticket_reply_label";s:5:"Reply";s:15:"file_extensions";s:204:".jpg, .jpeg, .jpe, .gif, .png, .bmp, .tif, .tiff, .txt, .csv, .css, .htm, .html, .rtf, .zip, .tar, .gz, .gzip, .7z.doc, .ppt, .xls, .docx, .xlsx, .pptx, .odt, .odp, .ods, .odg, .wp, .wpd, .numbers, .pages";s:25:"agent_update_status_reply";s:1:"1";s:25:"reply_while_status_closed";s:4:"open";s:12:"admin_agents";s:1:"1";s:17:"sla_response_time";i:14400;s:22:"sla_response_time_warn";s:1:"1";s:16:"sla_resolve_time";i:172800;s:21:"sla_resolve_time_warn";s:2:"12";s:16:"restricted_login";s:5:"login";s:22:"article_num_posts_ajax";s:1:"5";s:23:"article_views_dashboard";s:1:"1";s:17:"restricted_notice";s:119:"<h3>Restricted Content</h3>The KB Article you are viewing is restricted. Please login below to access the full content.";s:9:"from_name";s:6:"ORALEX";s:10:"from_email";s:22:"takourtjamal@gmail.com";s:12:"attach_files";s:1:"1";s:14:"ticket_subject";s:31:"Ticket Recieved ##{ticket_id}##";s:14:"ticket_heading";s:22:"Support Ticket Details";s:14:"ticket_content";s:350:"<p>Dear {name},</p>
<p>Thank you for logging your support ticket.</p>
<p>We&#039;ve received the details and will be in touch as necessary shortly.</p>
<p>Regards</p>
<p>{sitename}</p>
<hr />
<h3>Your Ticket Details - #{ticket_id}</h3>
<p><strong>{ticket_title}</strong></p>
<p>{ticket_content}</p>
<p><a href="{ticket_url_path}">View Ticket</a></p>
";s:20:"ticket_reply_subject";s:52:"Your Support Ticket Received a Reply ##{ticket_id}##";s:20:"ticket_reply_heading";s:38:"Support Ticket Update for #{ticket_id}";s:20:"ticket_reply_content";s:202:"Dear {name},

Your support ticket # {ticket_id} has received a reply. Click the link below to access your ticket and review the details.

<a href="{ticket_url_path}">View Ticket</a>

Regards

{sitename}";s:21:"ticket_closed_subject";s:45:"Your Support Ticket is Closed ##{ticket_id}##";s:21:"ticket_closed_heading";s:34:"Support Ticket #{ticket_id} Closed";s:21:"ticket_closed_content";s:197:"Dear {name},

Your support ticket # {ticket_id} is now closed. You can review the details of your ticket by clicking the URL below.

<a href="{ticket_url_path}">View Ticket</a>

Regards

{sitename}";s:27:"ticket_notification_subject";s:37:"New Ticket Received - ##{ticket_id}##";s:19:"ticket_notification";s:175:"Hey there!

A new ticket has been logged at {sitename}.

<strong>{ticket_title} - #{ticket_id}</strong>

<a href="{ticket_admin_url_path}">View Ticket</a>

Regards

{sitename}";s:26:"reply_notification_subject";s:43:"New Ticket Reply Received - ##{ticket_id}##";s:18:"reply_notification";s:183:"Hey there!

A new ticket reply has been received at {sitename}.

<strong>{ticket_title} - #{ticket_id}</strong>

<a href="{ticket_admin_url_path}">View Ticket</a>

Regards

{sitename}";s:19:"admin_notice_emails";s:22:"takourtjamal@gmail.com";s:22:"agent_assigned_subject";s:51:"A Ticket Has Been Assigned to You - ##{ticket_id}##";s:25:"agent_assign_notification";s:225:"Hey there!

A ticket has been assigned to you at {sitename}.

<strong>{ticket_title} - #{ticket_id}</strong>

Please login to view and update the ticket.

<a href="{ticket_admin_url_path}">View Ticket</a>

Regards

{sitename}";s:21:"ticket_privacy_action";s:4:"none";s:17:"agree_terms_label";s:49:"I have read and agree to the terms and conditions";s:19:"agree_terms_heading";s:40:"Terms and Conditions for Support Tickets";s:11:"colour_open";s:7:"#82b74b";s:10:"colour_new";s:7:"#827a93";s:11:"colour_hold";s:7:"#dd9933";s:13:"colour_closed";s:7:"#dd3333";s:18:"colour_reply_admin";s:7:"#6b5b95";s:18:"colour_reply_agent";s:7:"#6b5b95";s:21:"colour_reply_customer";s:7:"#c94c4c";s:17:"recaptcha_version";s:2:"v2";s:15:"recaptcha_theme";s:5:"light";s:14:"recaptcha_type";s:5:"image";s:14:"recaptcha_size";s:6:"normal";s:12:"tickets_page";i:10;s:15:"submission_page";i:17;}